Q: How can I prevent using discount codes on top of a sale?
A: Please complete these 2 steps:
1. Create an Automated collection, say "Not on sale" : Shopify Admin >
Products > Collections > Create collection > Automated > Compare at price is empty
2. Restrict desired discount codes only to this collection, by going to Shopify Admin > Discounts. For each discount code that you
want restricted, click Discount details > APPLIES TO Specific collections > "Not on sale".
This is tedious if you have many discount codes though.
Q: How does the app handle Price vs. "Compare at price" when both are set?
A: The app disregards Price and only uses "Compare at price" to make further updates.
Example:
Initial prices on a product:
"Compare at price": 100 (full price)
Price: 66
Start a sale with 20% discount:
"Compare at price": 100 (full price)
Price: 80
End sales:
"Compare at price": empty
Price: 100
One cannot bring back the Price value of 66.
Q: Products with Compare at price set to a lower value than Price are ignored by the app
A:
Compare at price, which is the full product price, should either be empty (when product is not on sale) or
bigger
than Price (when product is on sale).
If the Compare at price is smaller than Price, the app doesn't know which price is correct, so it won't touch those products.
Please fix prices in your Shopify admin, then the app will manage those products too going forward.
Q: Sale starts, but later prices revert back to full amount
A: There are 2 possible causes:
1. Using an inventory or product sync app. That may overwrite prices along with product inventory. Please ask that app team to check when updating prices if the product is on sale in Shopify. If so, put price in "Compare at price" field, not "Price".
2. Having the sale on a collection, or excluding a collection, which is set to use use price conditions or tags that change during the sale.
Warning: Do not create sales on Shopify collections that depend on tags added/removed from products when sale starts/ends, or on price (eg "Compare at price is empty"). In this case, Shopify will adjust the collections when sale starts, then the app will see the product is no longer part of requested collections and will turn off the sale.
Q: Sale is running, but prices are not changed
A: Recently, a SKU is required by Shopify to update prices. Please make sure product variants have SKUs filled in.
Q: How to put on sale only product variants which are in stock?
A: In sale details, section "Which variants to include?", uncheck "All variants"
Choose "inventory quantity" is between 1 and 99999
Q: "Compare at price" doesn't show in EU countries
A: Shopify Admin > Settings > Markets, then click on Preferences for any market containing a European Union country.
There's a setting ‘Hide compare-at prices for European Economic Area (EEA) customers’, by default this is on. Disable this.
Q: Sale doesn't show in other markets
A:When using fixed currency exchange amounts for other regions in Shopify markets, prices for other regions aren't changed when you put the product on sale onthe main market (either with our app, another app or manually). To make sales work on all markets, you'd have to use a percentage of main currency in Shopify markets.
Q: How can I automatically tag products which are on sale and create a link to them?
A: In app Settings, choose to add a tag when a product sale starts, and remove it when sale ends.
If you already created a sale, click Re-apply sales. When completed, check if the products have the chosen sale tag.
Next, create an automatic collection with products having the sale tag. This collection link can be added to navigation header or
posted in ads/emails.
If you need to manually choose more than a handful of products, better create a collection in Shopify admin first, then create a
sale on that collection.
Q: Can the app work with variants/options created by other apps such as Quantity Breaks or Product Options?
A: No, sorry. The app knows how to work only with variants created in Shopify admin.